Terms of Service

ShuttleStats® operates in the United Kingdom (“ShuttleStats”, “we”, “us”). You can reach us at hello@shuttlestats.app.

These terms apply when you use ShuttleStats, including club pages, bookings, live boards, ratings, stats, notifications and services offered through the platform.

ShuttleStats provides the software. Clubs, organisers, stringers, coaches and others offering services through ShuttleStats are independent providers.

Unless we clearly tell you otherwise, the provider is the seller and your contract for what you buy is with them, not ShuttleStats. They are responsible for their service, prices, cancellations, refunds and anything they promise you.

Payments are processed through Stripe. Where you are buying from a provider, payment goes to their connected Stripe account and ShuttleStats may take a platform fee from the transaction.

Each club charges in its own currency. If your card is in a different currency, your card provider may charge you a conversion fee; that fee is theirs, not the club’s or ours. Clubs that charge in euros take card payments only.

Some stringers let you pay them directly, in cash or by bank transfer, instead of through Stripe. When you choose that, you pay the stringer, not ShuttleStats: we are not a party to that payment, we never hold that money, and we take no fee from it. Any refund of a direct payment is between you and the stringer, and your legal rights against them are the same as for any other purchase.

We may decide who and what appears on ShuttleStats, but a listing is not a guarantee or endorsement of a provider or their work.

You currently sign in with Google, or Apple where available. We do not operate a separate ShuttleStats password system.

Keep your account secure and do not let anyone else use it.

Clubs control membership of their own club spaces. They may create a profile for you, approve you, or remove you from their club.

You can stop using ShuttleStats at any time, and you can delete your account from your account settings.

Your club sets the cancellation policy for its sessions. We show the policy before you pay, and the policy shown when you book applies to that booking.

If the club cancels a session or removes you for its own reasons, that is not treated as a cancellation by you.

If a session is full, you may be able to join a waiting list. Joining a waiting list does not itself book or charge you.

Refunds may be issued as credit with that club. Club credit can be spent only with the club that issued it; is worth its face value in the currency that club charges in; cannot normally be transferred or exchanged for cash; and may be corrected if the original payment is reversed, refunded twice or recorded incorrectly.

If you delete your account, any unspent credit stays with the club that issued it. The club may refund it at its discretion, so ask the club before you delete.

Nothing in a club policy or in these terms takes away rights the law gives you.

You may be able to order services such as racket restringing through ShuttleStats.

The person providing the service is the seller. They set the price, perform the work and are responsible for it.

You should tell them about any damage or unusual condition you know about. Restringing can carry additional risk for damaged, repaired or older rackets, but this does not remove the provider’s responsibility to carry out the work with reasonable care and skill.

Cancellation and refund rights depend on the service, when work starts and the rights the law gives you.

If something goes wrong with the work, contact the provider first. We can help with problems involving the platform, payments or an order that has become stuck, but we do not perform the work ourselves.

ShuttleStats may calculate ratings, statistics, predictions and match recommendations from activity recorded through the service.

They are tools, not guarantees.

We may improve the algorithms, correct data and recalculate ratings or statistics as the service develops.

Unless we say otherwise, ShuttleStats ratings are not official rankings from a sporting governing body.

Do not misuse the service.

That includes trying to access someone else’s account or private data, manipulating bookings or ratings dishonestly, scraping the service at scale, interfering with live sessions, abusing other users, attempting to bypass security, or using ShuttleStats unlawfully.

We may restrict or suspend accounts, content or listings where reasonably necessary to protect users, providers or the service.

Where appropriate, we will tell you what we have done and give you a way to contact us if you think we got it wrong.

If you run a club, offer restringing, coaching or otherwise sell through ShuttleStats, you are the provider.

You are responsible for what you offer, including your prices, descriptions, customers, cancellations, refunds, taxes and any licences, insurance, safeguarding or other obligations that apply to your activity.

You operate independently from ShuttleStats.

Keep your information accurate and deliver what you promise customers.

We may charge fees for using ShuttleStats. Any fee that applies to you will be made clear before it takes effect.

We decide which providers and listings appear on the platform and may decline, pause or remove them where reasonably necessary, including for safety, fraud, poor reliability, inaccurate information or breach of these terms.

Nothing here prevents you from offering your services elsewhere unless we separately agree otherwise with you.

We work to keep ShuttleStats reliable, but no online service is available or error-free all the time.

We may add, change or remove features as ShuttleStats develops, including how bookings, payments, ratings, discovery and other parts of the service work.

We may also change our fees or business model in future. Changes apply going forward and do not rewrite transactions that have already happened.

You keep ownership of content that belongs to you. By putting content on ShuttleStats, you allow us to use, store and display it as needed to operate and promote the service.

ShuttleStats owns or licenses the software, design, algorithms, branding and other parts of the platform.

Nothing in these terms excludes liability that cannot legally be excluded or takes away your consumer rights.

ShuttleStats is responsible for the platform we provide. Providers are responsible for the services they provide.

We are not responsible for disputes between you and a club or other provider about their service, membership decisions or work they performed, except where the problem was caused by ShuttleStats itself.

We are not responsible for losses that were not reasonably foreseeable from something we did wrong.

If you use ShuttleStats as part of a business, we are not liable for indirect losses or loss of profit, revenue, opportunity or goodwill except where the law does not allow that liability to be excluded.

We may update these terms as ShuttleStats, our business or the law changes.

When we make a material change, we will update the date at the top and explain what changed.

Changes apply going forward. Existing purchases remain subject to the terms and policies that applied when they were made unless the law requires otherwise.

If you do not agree to an updated version, you can stop using ShuttleStats.

These terms are governed by the law of England and Wales.

If you are a consumer elsewhere in the UK, you keep any rights and access to courts that local law gives you.

If you are a consumer living in the European Union, you also keep the protection of the mandatory consumer laws of the country you live in, and you can bring a claim in the courts there.

ShuttleStats® is a registered trade mark (UK00004401659).

Using ShuttleStats does not give you permission to use our name, logo or branding outside the service without our permission.